The idea of using remote desktop management is to control PC's from a location other than in front of the computer itself. This method of management is convenient for those that may have trouble with a computer and can't take the computer in to a technician. The idea here is that if you are having issues with your computer you can contact an IT or computer repair shop to help you repair it and get you back to work without dismantling the office and packing up the computer to take it to a shop. Companies with multiple computers are perfect candidates for this type of management program. The IT seems to be the busiest employee in the company no matter where you work. A good deal of time is spent in walking from office to office to help with computer issues. Imagine the ability to resolve most problems remotely. The time saved could be significant. The programs available run on a high transfer speed so the process can be quickly executed. There is access of other computers through network connections. An IT or other person assigned to help with computer issues can remain in place and access your computer remotely. They will see your desktop just the way you see it. Whatever you may have been working on doesn't need to be shut down while the process is in progress.
The tech will see a full screen desktop as it appears on the computer that is having the problem. Any screen shots the tech observes that could be significant to solving a problem can be saved. How many times have you received an error message only to forget which number the error states? Whatever the computer user was accessing before the trouble began will be seen by the tech because he will be able to hit the back button, for example, just as though he was present in front of the computer. By seeing the operations prior to the crash or other problem the IT can make a better assessment of the situation and apply the appropriate solutions.
When the troubleshooting is complete and the tech knows what should be done to fix the problem, any action needed can be performed remotely as well. The computer can be shut down and restarted, hard rebooted, or whatever needs to be done.
There are different types of remote desktop control software. Some provide only the simplest access and some provide full access including the override of a computer completely. Basic access levels include the interactive access and the capture capability for screen shots.
The middle of the road programs usually give the user those features in the basic programs plus more. The capability of shutting off the computer remotely, screen cast recordings, remote user chat options, lists of applications on the computer, performance data, inventory, and the ability to print the information. A remote desktop management program that has all the bells and whistles will typically include everything in the basic and medium access type programs and more. They may contain the ability to create a PC schedule of file operation. There is an option for added inventory data such as processor info, disk drives, printers, OS hotfix info, and program folders.
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